ph22.com Privacy Policy

01 Introduction

This Privacy Policy ("Policy") is issued by ph22.com ("we," "us," or "our") and applies to all personal data collected through the ph22.com website, mobile application, and any related services (collectively, the "Platform"). This Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data belonging to registered players and visitors ("you" or "your").

By accessing ph22.com, creating an account, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

02 Data We Collect

ph22.com collects the following categories of personal data from players and platform visitors:

ph22.com does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by applicable law or regulatory obligation (for example, responsible gaming assessments ).

03 How We Collect Data

ph22.com collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and similar tracking technologies.
• Third-party sources: Data received from payment processors (such as GCash and PayMaya), identity verification providers, fraud prevention services, and analytics partners, where permitted by applicable law.
• Publicly available sources: In limited circumstances, ph22.com may supplement your data with information from publicly available sources for identity verification or fraud prevention purposes.

04 How We Use Your Data

ph22.com uses your personal data for the following purposes:

• Account management: To register and maintain your ph22.com account, verify your identity, and manage your account preferences.
• Service delivery: To process deposits and withdrawals, provide access to games, and deliver the services you have requested.
• Regulatory compliance: To comply with anti-money laundering (AML) obligations, age verification requirements (21+), and other applicable regulatory requirements under Philippine law.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible gaming: To monitor gaming patterns, identify potentially problematic behavior, and administer responsible gaming tools such as deposit limits and self-exclusion.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the functionality and user experience of ph22.com.

05 Legal Basis for Processing

ph22.com processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account registration, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, age verification, and regulatory reporting requirements.
• Legitimate interests: Processing necessary for ph22.com's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing

ph22.com does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC (Know Your Customer) and AML compliance service providers engaged to verify your identity and comply with regulatory requirements.
• Technology and hosting providers: Cloud hosting, data storage, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities: Government agencies, law enforcement bodies, and regulatory authorities where disclosure is required by applicable Philippine law or court order.
• Professional advisors: Legal counsel, auditors, and other professional advisors, subject to professional confidentiality obligations.

All third parties with whom ph22.com shares personal data are required to maintain the confidentiality and security of that data and to use it only for the purposes for which it was shared.

07 Cookies & Tracking Technologies

ph22.com uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The following types of cookies are used:

• Essential cookies: Strictly necessary for the Platform to function. These cookies enable core features such as account login, session management, and security. They cannot be disabled.
• Analytics cookies: Used to collect aggregated, anonymized data about how visitors use ph22.com, helping us understand which pages are most popular and how players navigate the Platform.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns. These cookies are only set with your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of ph22.com. Essential cookies cannot be disabled as they are required for the Platform to operate.

08 Data Retention

ph22.com retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, ph22.com applies the following retention periods:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Communications data: Support interactions and correspondence retained for up to three (3) years from the date of the interaction.
• Technical and usage data: Retained for up to two (2) years from collection, unless required for longer periods for security or fraud investigation purposes.

When personal data is no longer required, ph22.com will securely delete or anonymize it in accordance with our data disposal procedures.

09 Data Security

ph22.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ph22.com Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for the prompt detection, containment, and reporting of data security incidents.

10 Your Rights

Subject to applicable Philippine data protection law, you have the following rights in relation to your personal data held by ph22.com:

• Right of access: You may request a copy of the personal data ph22.com holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to restrict processing: You may request that ph22.com restrict the processing of your personal data in certain circumstances.
• Right to data portability: You may request that ph22.com provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to ph22.com's overriding legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact ph22.com customer support via live chat or email. ph22.com will respond to all valid requests within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

11 Children's Privacy

ph22.com is strictly an adult platform. In accordance with Philippine gaming regulations, players must be at least 21 years of age to register and use ph22.com. ph22.com does not knowingly collect personal data from individuals under the age of 21.

If ph22.com becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any funds held in the account will be handled in accordance with our Terms & Conditions and applicable regulatory requirements.

If you believe that a minor has registered on ph22.com, please contact our support team immediately so that we can take appropriate action.

12 Third-Party Services

The ph22.com Platform integrates with third-party services including payment processors, game providers, and analytics tools. These third parties operate under their own privacy policies and data practices. ph22.com is not responsible for the privacy practices of third-party service providers, though we do require all providers to maintain appropriate data protection standards as a condition of their engagement.

ph22.com does not include links to external third-party websites within the Platform. Any navigation outside of ph22.com is at your own risk, and ph22.com accepts no responsibility for the content or privacy practices of any external site.

13 Policy Updates

ph22.com reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, ph22.com will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy will be revised whenever changes are made. We encourage you to review this Policy periodically to stay informed about how ph22.com protects your personal data. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the changes.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or ph22.com's data practices, please contact our Data Protection team. We are committed to addressing all privacy-related inquiries promptly and transparently.

For general account support, our customer service team is available around the clock via live chat on the ph22.com Platform. Players in Manila, Cebu, Davao, Quezon City, and across the Philippines can reach us at any time.